Privacy Policy for PackNGo Mobile Storage

Effective Date: Oct 7, 2025

1. Introduction
Welcome to PackNGo Mobile Storage. We are committed to protecting your privacy and ensuring you have a safe experience when using our website, services, and mobile applications (if any). This Privacy Policy describes how we collect, use, disclose, and protect your personal information, and your choices with respect to that information.

By providing personal information to us (for example, by requesting a quote, opening an account, or using our services), you agree to the terms of this Privacy Policy.

2. Information We Collect
We collect various kinds of information to operate and improve our services, including:

a) Information You Provide Directly
Contact information: name, postal address, email address, phone number
Billing information: credit card or other payment method, billing address
Account credentials: username, password
Service requests / quotes / orders: details about the size of container needed, pick-up or delivery address, scheduling preferences
Communications: any messages, feedback, support inquiries you send to us
Other identifiers: such as company name (if business customer), tax ID, etc.
b) Automatically Collected Information
When you use our website or engage with our services, we may automatically collect:

IP address
Device identifiers and device metadata (e.g. browser type, operating system, screen resolution)
Usage data: pages visited, time spent, referring / exit pages, click paths
Cookies, web beacons, and similar tracking technologies
Geolocation data (with your consent or to the extent your device allows—or to deliver or schedule service)
c) Information from Third Parties
We might receive information about you from third-party sources, including:

Payment processors (for transaction validation)
Publicly available sources
Partners or service providers (for example, when verifying address or creditworthiness)
3. How We Use Your Information
We use the information we collect for various business purposes, including:

To provide, operate, and maintain our services (e.g. delivering, picking up, relocating containers)
To process your orders, payments, invoices, and billing
To communicate with you (e.g. confirmations, service notifications, support responses)
To send you marketing, offers, and promotional messages (subject to your consent and applicable law)
To improve our website, services, customer experience, and develop new features
To prevent, detect, and respond to fraud, misuse, or unauthorized activities
To comply with legal obligations, enforce our rights, or protect our rights, property, or safety, or that of others
To perform analytics and aggregate statistics (in anonymized or de-identified form)
4. Disclosure of Your Information
We may share your personal information as follows:

With service providers and vendors who perform functions on our behalf (e.g. payment processing, delivery logistics, analytics, hosting)
With affiliates or subsidiaries, if any
When required by law or in response to legal process (e.g. subpoena, court order)
To protect our rights, safety, property, or interests, or those of others
With your consent (for other purposes)
In connection with a corporate transaction, e.g. merger, acquisition, sale of assets — in which case personal information may be among transferred assets
5. Cookies, Tracking & Similar Technologies
We use cookies, web beacons, and similar technologies to:

Recognize you when you return to our website
Maintain your session and preferences
Analyze usage, track performance, and for marketing
Enable third-party tools (e.g. Google Analytics)
You can typically disable cookies through your browser settings, though doing so may impair your ability to use certain features of our site.

6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy (or as required by law). After that period, we will delete or anonymize your information, unless retention is needed for legal, accounting, or audit purposes.

8. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights:

Access: request a copy of the personal information we hold about you
Correction: request correction or updating of your information
Deletion: request deletion of your information (when no longer needed)
Restriction or objection: restrict or object to certain processing
Data portability: receive your information in a machine-readable form
Opt-out of marketing: decline receiving marketing communications
Withholding consent: in jurisdictions where consent is the basis for processing
To exercise these rights, please contact us using the contact details below. We may require verification of your identity before honoring requests.

9. Children
Our services are not intended for children under the age of 13 (or older where required by local law). We do not knowingly collect or solicit personal information from children under that age. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Third-Party Links & Services
Our website may contain links to third-party websites, services, or tools. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

11. International Transfers
If you are located outside the United States, your personal information may be transferred to, stored, and processed in the U.S. or other countries. By using our services, you consent to this transfer, storage, and processing.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and post the updated version on our website. Significant changes may be communicated to you (e.g. by email or notice on our site).

13. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our practices, please contact:

PackNGo Mobile Storage
Email: packngostorage@gmail.com
Phone: (215) 421-7030
Address: 1422 Route 29, Lambertville, NJ 08530